Answers that are straight — and honest when they need a check
Pre-sales questions answered from our product database and company policy. Where we do not have a verified answer yet, we say so — and confirm before you commit.
Pre-sales FAQ
Every answer carries a marker: ✓ Direct answer means it comes from verified product or policy data — 🔍 Verified per model means we check the actual unit or contract before we put it in writing.
Quoting, Delivery & Payment
✓ Direct answerHow fast can I get a quote?
24 hours on working days (GMT+8), in writing on FOB or EXW terms. Send quantities and destination and the quote comes back with shipping options.
✓ Direct answerWhat are your delivery terms and lead times?
EXW Shenzhen or FOB, by sea, air or courier. Stocked models typically ship in 7–15 days depending on configuration and quantity; the exact date is written into your quote.
✓ Direct answerIs there a minimum order quantity?
MOQ depends on the model and configuration, so we state it in the quote instead of guessing. Tell us what you need and we name the MOQ.
✓ Direct answerWhich payment methods do you accept?
Payment terms are confirmed in writing on your proforma invoice. Tell us your usual method and we confirm what we can match before you commit.
Products, Specs & Compatibility
✓ Direct answerHow do I choose the right system for my fleet?
Answer four questions and we scope it: what vehicles, what environment, what you need to capture, roughly how many units. You get named SKUs with reasons — or fewer channels than you expected, if that is the honest answer.
✓ Direct answerWhere can I find full specifications?
Every model has a product page with its real specs. Need something deeper — interfaces, storage, protocols? Ask, and we pull it from the actual unit and send it in writing.
🔍 Verified per modelAre your cameras waterproof?
The VTX 1080 EA is a waterproof IR night-vision camera and our 4-pin cables are built for wet, dusty installs. The exact ingress rating is confirmed against the batch and datasheet before shipment — we do not state a grade we cannot prove.
🔍 Verified per modelWill your recorders work with my existing platform?
VTRAXX sits in the CMSV6 ecosystem — our group is an official CMSV6 dealer for Latin America. For your specific recorder and platform, we verify compatibility on your exact models before quoting.
✓ Direct answerDo you make ADAS and driver-monitoring cameras?
Yes. The K2000 dashcam combines ADAS and DSM, alongside a dedicated 1080P ADAS road-warning camera and a 720P AI DSM camera. Forward-collision warnings and fatigue alerts are real features of these SKUs.
OEM, Samples & After-Sales
✓ Direct answerCan you build products under my brand?
Yes — OEM/ODM is a core service: private label, custom firmware UI where the platform allows, plus packaging and documentation. Share the spec or target market and we confirm feasibility and timeline first.
🔍 Verified per modelCan I get samples before a bulk order?
We assess samples per project: quantity, use case and destination. Tell us the plan and we come back with a clear answer and terms.
🔍 Verified per modelWhat about warranty, spare parts and after-sales?
Warranty and spares follow the terms on your contract and invoice. If something goes wrong, send the order number, model and fault description — we act on it and you hear the resolution from us directly.
✓ Direct answerHow do I reach a person?
WhatsApp, WeChat, email or phone — Hank for sales and engineering, Daisy for orders and documentation, Monday–Friday 9:00–18:00 GMT+8. The channel cards below are live links.
Still deciding? Scope it with us
Four questions and we will name the SKUs — with reasons. No catalogue dump, no guesswork.
What vehicles?
Taxis, buses, trucks, construction machines — or a mixed fleet.
What environment?
City routes, long-haul, dust and rain, night operation, extreme temperatures.
What must it capture?
Dispute evidence, driver behaviour, blind spots, cargo, passenger safety.
How many units?
One pilot vehicle or a hundred — same scoping discipline either way.
Talk to a person
Monday–Friday 9:00–18:00 (GMT+8). Quotes and confirmations land in writing; verbal promises are not a thing here.
Ready to Partner with VTRAXX? Let's Talk.
Send your vehicle types, quantities and destination — one unit or one container. We reply within 24 hours on business days (GMT+8), with pricing and a lead time we can defend.